Dear guests! We welcome you in our hotel!
Please carefully read the rules of residence.
GENERAL PROVISIONS
1. These Rules are based on the current legislation of Ukraine, decrees of the State Committee of Ukraine for housing and communal services, the State Committee on Tourism, the Cabinet of Ministers of Ukraine, and taking into account the Council of the International Hotel Association requirements.
2. Hotel "ARENA", Poltava guarantees guests compliance with all the rules of confidentiality.
3. The hotel reserves the right to impose a penalty for violation of the guests of fire safety rules, smoking and disobedience to lawful demands of the administration.
4. Comments and suggestions on hotel operation can be left at the reception of the hotel.
HOTEL POLICIES
1. The hotel is open for you 24 hours a day, 7 days a week. Estimated time - 12:00 Check-out time - 12:00 Check-in time - 14:00.
2. Check-in at the hotel only on presentation of a passport or other identity document.
3. Payment for hotel accommodation is carried out according to the established price list.
4. Payment Payment for the accommodation is from 12 o'clock of the date on which the guest stopped, regardless of the actual hours of arrival. For stays less than a day fee is charged for the whole day regardless of check-out time.
5. Early check-in (before 10:00) and late check-out (after 14:00) are charged additionally according to the approved tariff.
6. Extending the hotel booking is subject to availability.
7. If necessary, store your luggage, you can use a luggage room, located at the reception desk at the reception. Please leave valuables and documents in a safe at the reception. The hotel is not responsible for items left unattended in the room.
8. Additional free amenities include a call to an ambulance, taxi, service alarm, use of an electric kettle, iron and hairdryer.
9. We ask you to take care of the hotel property, to comply with fire safety regulations. Leaving the room, please close the window, cranes hygiene room, turn off the lights and other electrical appliances. In the case of property damage to the property, the client agrees to compensate it in full.
10. Guests take into account and do not object to the use of on-site surveillance system with the exception of toilets and personal guest suites.
From the hotel to ensure order and safety shall be prohibited:
1. Smoking in rooms, halls and rooms(Article 13 of the Law of Ukraine "On measures to prevent and reduce the use of tobacco products and their harmful effects on public health", prohibits smoking tobacco products, as well as electronic cigarettes and hookahs in public and other places.) FINE UAH 300.
2. Use electrical appliances in the room, except as permitted for use.
3. Transfer to strangers the keys to the rooms.
4. Keep flammable materials in the room.
5. To bring into the territory of the hotel and keep in the room materials and objects which are dangerous to life and health of others.
6. violate generally accepted standards of behavior, including be on site under the influence of drugs.
7. show aggression or actions that threaten the safety, health or property of others.
8. causes damage to the hotel.
9. guests in a room after 23:00 without payment and registration of their stay.
10. in a room pets, without the consent of the hotel.
For more information about hotel services, please contact the administrator by phone at + 38 (0532) 55 40 30 or 101 (internal telephone)
In case of violation of residence rules laid down in the hotel, the administration has the right to refuse guests in future stays.
We wish you a pleasant stay,
"Arena" Hotel Administration.
